Troubleshooting
- Update the app to the latest version from the Play Store.
- Restart your device.
- If biometric unlock stops working, confirm your biometrics are still enrolled in your device's system settings, then try unlocking with your master password.
- Keep a current export of your stash - the app will remind you when your last backup is getting old.
- Still stuck? Contact support via support@hqapps4u.com.
Important to Know
- Because Private Stash stores everything only on your device, we cannot reset your master password or recover your data for you. Keep your recovery code somewhere safe.
- Uninstalling the app permanently deletes all locally stored data. Export a backup first if you intend to reinstall.
Known Issues
Occasional black screen after switching apps (some devices)
- What you might see: very rarely, after leaving the app and returning to it, the screen appears black and stays black until the app is closed and reopened.
- Why it happens: to protect your privacy, Private Stash marks its window as secure so its contents cannot be screenshotted or screen-recorded. On certain devices, the system's handling of secure windows can occasionally fail to redraw the screen when the app returns from the background. This appears to be a device and operating-system display behavior rather than a defect in the app.
- Is your data safe? Yes, completely. This is purely a display issue - your stash is never touched. Nothing is lost, changed, or exposed, and it stays encrypted the whole time.
- What to do: open your device's recent-apps view, swipe the app away to close it, then reopen it. Your data will be exactly as you left it.
- What we've done: this version adds a safeguard that refreshes the secure display when the app returns from the background, designed to prevent the black screen from appearing.